E-books Help

Buying an eBook is simple and quick, but if this is your first eBook purchase and you are unsure what is involved, let us help you through the process. 

 

Formats and Compatibility

Download E-books is PDF format. PDF stands for Portable Document File. As its name implies the document can be read on many different devices. The text and graphics in the document are fixed to the page much like a physical document. 

What is a PDF?

PDF, or Portable Document Format, is the standard format for document interchange created by Adobe.

 

Purchasing & Downloading

Can I buy multiple eBooks at the same time?

Yes, you can. You can buy different formats at the same time. In fact anything we sell on the site can be added to your shopping basket and will deliver it to you in the correct format.

 

If I have a problem with an eBook download, who should I contact?

Please confirm you have read all the Frequently Asked Questions and the relevant download instructions before sending an email to [email protected] Please make sure you include as much detail as possible e.g:

  • Bondswell order number

  • eBook ISBN or title

  • A clear description of the problem

  • Details of any error messages

  • The eBook bookshelf software that you are using

  • The device that you are trying to move the eBook onto

Your query will be passed on to our technical team who will contact you by email to resolve the problem.

 

How long are download links valid for?

eBook links will expire after two years. We would suggest that you create backup files and store your eBooks on one of the free cloud services such as Google drive, OneDrive or Dropbox to ensure you can still enjoy and access your ebook after the link expires.

 

Can I print my eBook?

This will vary from eBook to eBook as the rules governing the printing are dictated by the publisher. Therefore some eBooks will be fully printable; some will only allow a percentage of the eBook to be printed and some none at all. If you would like us to confirm what can be printed before an order is placed, please contact us as eBooks cannot be refunded once downloaded.

 

Do eBooks get updated as new revisions are released?

No. Much the same as a physical book, new revisions would require a new purchase.

 

Who do I contact if I have a problem?

Don’t worry, we’re here to help! Our customer and technical support teams can be contacted by email [email protected] and we will respond as quickly as possible.

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